Terms of service
● TERMS OF SERVICE
Welcome to Bone & Joint Medical Care. These Terms of Service govern your use of our website and your purchase of products and services from us. By accessing our website, placing an order, or purchasing from Bone & Joint Medical Care, you agree to these Terms of Service.
● ABOUT BONE & JOINT MEDICAL CARE
Bone & Joint Medical Care provides orthopedic, medical equipment, mobility, rehabilitation, home-care, and related healthcare products.
Our website is intended to provide customers with access to our products, product information, ordering services, and customer support.
● MEDICAL PRODUCTS & PROFESSIONAL GUIDANCE
Product information provided on this website is for general informational and commercial purposes and is not intended to replace professional medical diagnosis, treatment, or advice.
Certain orthopedic, rehabilitation, respiratory, mobility, or medical products may require appropriate sizing, fitting, adjustment, professional recommendation, or medical supervision.
Customers are encouraged to contact Bone & Joint Medical Care before purchasing when assistance is required with product selection, sizing, fitting, specifications, or compatibility.
Where appropriate, customers should consult a qualified healthcare professional regarding the suitability or use of a medical product.
● PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, specifications, images, sizing information, and availability are accurate.
However, packaging, appearance, accessories, specifications, or manufacturer details may occasionally change without prior notice.
Product images are provided for presentation and identification purposes. Minor differences in appearance, packaging, or presentation may occur without affecting the intended product function.
● ORDERS
Submitting an order through our website constitutes a request to purchase.
Bone & Joint Medical Care reserves the right to verify, accept, reject, or cancel an order where reasonably necessary, including in cases involving product availability, incorrect pricing, incomplete customer information, suspected fraud, delivery limitations, or product suitability concerns.
For certain medical products, our team may contact the customer before dispatch to verify the selected product, size, measurements, specifications, delivery information, or other details necessary to prepare the order correctly.
● CUSTOMER INFORMATION & MEASUREMENTS
Customers are responsible for providing accurate contact information, delivery details, measurements, sizing information, and any other information required to process an order.
Bone & Joint Medical Care is not responsible for issues resulting solely from incorrect information or measurements supplied by the customer, subject to any mandatory rights available under applicable law.
● PRICING
Prices displayed on our website are subject to availability and may be changed from time to time.
We reserve the right to correct obvious pricing, product, or typographical errors before an order is confirmed or dispatched.
Any applicable delivery, installation, fitting, handling, or additional service charges will be communicated where relevant.
● PAYMENT METHODS
Available payment methods are displayed during checkout.
Orders requiring electronic payment will be processed following successful payment authorization and confirmation, subject to product availability, order verification, and applicable transaction requirements.
Customers are responsible for ensuring that payment information provided to an electronic payment provider is accurate and authorized.
● DELIVERY
We make reasonable efforts to deliver orders within the estimated timeframe communicated to the customer.
Delivery times may vary depending on product availability, customer location, special-order requirements, courier conditions, holidays, weather, or circumstances outside our reasonable control.
Customers must provide a valid delivery address and reachable contact number.
● PRODUCT AVAILABILITY
All products are subject to availability.
If an ordered product becomes unavailable, Bone & Joint Medical Care may contact the customer to offer an alternative product, revised delivery timeframe, special order, or cancellation where appropriate.
● RETURNS, EXCHANGES & REFUNDS
All purchases are subject to our published Return, Exchange & Refund Policy, which forms part of these Terms of Service.
Because many of our products are medical, orthopedic, personal-use, hygiene-sensitive, custom-made, or individually fitted, additional return and exchange restrictions may apply.
Customers should review our Return, Exchange & Refund Policy before completing a purchase.
● CUSTOM-MADE & SPECIAL-ORDER PRODUCTS
Products that are custom-made, personalized, individually fitted, modified, manufactured according to measurements, or specially ordered for a customer may require advance confirmation and may be subject to special payment, cancellation, exchange, and refund conditions.
Once preparation, manufacturing, modification, or special ordering has begun, cancellation may not be possible except where required by applicable law.
● PRODUCT USE & SAFETY
Customers must use products according to the manufacturer's instructions, supplied guidance, intended purpose, and any instructions provided by a
Products should not be modified, altered, or used for by a qualified healthcare professional where appropriate.poses for which they were not designed.
If discomfort, unexpected symptoms, or concerns arise when using a medical product, customers should discontinue use where appropriate and seek qualified medical advice.
● WEBSITE USE
You agree not to misuse our website, interfere with its operation, attempt unauthorized access, introduce malicious software, engage in fraudulent activity, or use the website for unlawful purposes.
We reserve the right to restrict access where misuse, fraud, security threats, or unlawful activity is reasonably suspected.
● INTELLECTUAL PROPERTY
Unless otherwise stated, the content of this website—including text, branding, graphics, product presentations, photographs, layouts, and other original materials—is owned by or licensed to Bone & Joint Medical Care.
Such content may not be copied, reproduced, distributed, or commercially used without authorization, except where permitted by applicable law.
● THIRD-PARTY SERVICES
Our website may use third-party services including Shopify, Google, payment providers, delivery services, analytics services, and other technology providers.
The availability and operation of third-party services may be governed by their own terms and privacy practices.
● WEBSITE AVAILABILITY
We aim to keep our website accurate, secure, and available, but we cannot guarantee uninterrupted or error-free access at all times.
Temporary interruptions may occur due to maintenance, updates, technical issues, third-party services, or circumstances outside our reasonable control.
● LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Bone & Joint Medical Care will not be responsible for indirect, incidental, or consequential losses resulting from misuse of products, failure to follow instructions, unauthorized modifications, or inaccurate information supplied by the customer.
Nothing in these Terms excludes or limits liability or consumer rights that cannot legally be excluded or limited.
● PRIVACY
Personal information is handled in accordance with our published Privacy Policy and applicable privacy requirements.
By using our website, customers acknowledge that certain information may be processed as necessary to manage orders, payments, customer service, delivery, website operation, and related business activities.
● CHANGES TO THESE TERMS
Bone & Joint Medical Care may update these Terms of Service when necessary to reflect changes in our services, website, payment methods, operations, policies, or applicable requirements.
The version published on our website will apply from its effective publication date, subject to applicable law.
● GOVERNING LAW
These Terms of Service are governed by the applicable laws of the Lebanese Republic, without limiting any mandatory consumer rights or protections that may apply.
● CONTACT INFORMATION
For questions regarding these Terms of Service, products, orders, sizing, delivery, or customer support, please contact:
Bone & Joint Medical Care
Email: boneandjointmedicalcare@gmail.com
Additional contact information is available on our website's Contact Us page.
Bone & Joint Medical Care
Professional Orthopedic, Medical Equipment & Mobility Solutions
Every Injury Deserves the Right Solution.