Shipping policy
● SHIPPING, DELIVERY & INTERNATIONAL EXPORT POLICY
At Bone & Joint Medical Care, we are committed to providing reliable, carefully coordinated, and professional delivery of orthopedic products, medical equipment, mobility solutions, rehabilitation products, and related healthcare equipment within Lebanon and to eligible international destinations.
Our delivery and export procedures are designed to help protect the safety, hygiene, condition, and integrity of the medical products and equipment entrusted to us.
● DELIVERY COVERAGE
Bone & Joint Medical Care provides delivery services throughout Lebanon and also supports international shipping and export of eligible medical products and equipment to selected destinations worldwide.
Delivery or export availability depends on the product, stock availability, destination, courier or freight coverage, transportation requirements, accessibility, and any applicable import, customs, medical-device, or regulatory requirements.
Certain products may require individual confirmation before shipment.
● ORDER CONFIRMATION & VERIFICATION
Before dispatch, Bone & Joint Medical Care may contact the customer to confirm the selected product, size, specifications, quantity, delivery address, contact information, payment method, accessibility requirements, or any other details necessary to help ensure accurate and safe delivery.
Customers are responsible for providing complete and accurate information when placing an order.
For medical, orthopedic, mobility, or specialized equipment, our team may recommend additional confirmation of specifications, sizing, fitting requirements, or delivery conditions before dispatch.
● DELIVERY WITHIN LEBANON
Orders within Lebanon are delivered according to product availability, destination, order size, transportation requirements, and delivery scheduling.
Estimated delivery times may vary depending on traffic, weather, holidays, stock availability, courier conditions, special handling requirements, or circumstances outside our reasonable control.
We make every reasonable effort to coordinate deliveries promptly and professionally.
● 24/7 EMERGENCY SUPPORT
For urgent medical equipment and support requirements within Lebanon, Bone & Joint Medical Care provides 24/7 emergency assistance, subject to product availability, customer location, accessibility, and transportation availability.
Emergency requests are evaluated individually so that our team can determine the most appropriate available solution and delivery arrangement.
For international customers, our team remains available to assist with urgent inquiries, product availability, export coordination, and shipping arrangements.
● INTERNATIONAL SHIPPING & EXPORTS
Bone & Joint Medical Care may arrange international shipping and export for eligible orthopedic products, braces and supports, mobility equipment, rehabilitation products, medical equipment, and related healthcare solutions.
International orders are reviewed and confirmed individually before dispatch.
Shipping costs, estimated transit times, courier or freight options, documentation requirements, packaging requirements, and any special handling arrangements will be communicated before the international shipment is finalized.
International customers are responsible for providing accurate recipient, delivery, telephone, customs, and destination information.
● CUSTOMS, DUTIES & IMPORT REQUIREMENTS
International shipments may be subject to customs duties, import taxes, clearance fees, brokerage charges, inspection fees, or other costs imposed by the destination country.
Unless otherwise agreed in writing before shipment, these charges are the responsibility of the recipient.
Customers are responsible for confirming that the ordered product may be legally imported into the destination country when specific import restrictions apply.
Certain products may be subject to destination-specific medical-device, battery, transportation, size, weight, documentation, or regulatory restrictions.
Bone & Joint Medical Care reserves the right to decline, postpone, or modify an international shipment when a product cannot be legally, safely, or reasonably exported to the requested destination.
● INTERNATIONAL DELIVERY TIMES
International transit times are estimates and may vary depending on destination, customs processing, courier or freight schedules, documentation, inspections, holidays, transportation conditions, or other circumstances outside our reasonable control.
Customs or import delays are not considered delivery failures by Bone & Joint Medical Care when the shipment has been dispatched correctly and the delay is outside our control.
● DELIVERY FEES
Applicable delivery or shipping charges will be displayed during checkout where available or communicated to the customer before the order is confirmed.
Charges may vary according to destination, product dimensions, weight, urgency, packaging requirements, transportation method, special handling, installation requirements, or additional services.
● PAYMENT METHODS & ORDER PROCESSING
Available payment methods are displayed during checkout.
Orders requiring electronic payment will be prepared for dispatch following successful payment authorization and confirmation, subject to product availability, order verification, and applicable transaction requirements.
Customers are responsible for providing accurate and authorized payment information and ensuring that an authorized recipient is available to receive the shipment.
For international orders, applicable payment arrangements and any additional verification requirements will be communicated to the customer before shipment.
● LARGE & SPECIALIZED MEDICAL EQUIPMENT
Large, heavy, fragile, or specialized medical equipment—including certain wheelchairs, electric medical beds, pressotherapy machines, rehabilitation equipment, mobility equipment, orthopedic Braces and Supports, and other bulky products—may require scheduled transportation, additional personnel, specialized packaging, assembly, installation, or site-access coordination.
Customers should inform our team in advance about stairs, elevators, narrow entrances, restricted access, building requirements, or other circumstances that may affect delivery.
Any additional transportation, handling, assembly, installation, or special-access charges will be communicated before delivery whenever applicable.
● CUSTOM-MADE & SPECIAL-ORDER PRODUCTS
Custom-made, personalized, individually fitted, modified, or specially ordered products may require additional preparation, manufacturing, sourcing, or lead time.
Where possible, an estimated timeframe will be communicated to the customer before final confirmation.
Delivery or export will be arranged once the product is ready and all applicable order requirements have been completed.
● FAILED OR MISSED DELIVERY
If delivery cannot be completed because the customer is unavailable, cannot be contacted, provides inaccurate delivery information, refuses a confirmed order without an applicable reason, or access to the delivery location is not reasonably possible, an additional delivery or transportation charge may apply.
Customers are encouraged to contact us as early as possible if delivery arrangements need to be changed.
● INSPECTION UPON DELIVERY
Customers are encouraged to inspect the external condition of the shipment and verify the product received as soon as reasonably possible.
If an item is received damaged, defective, incorrect, or materially different from the confirmed order, please contact Bone & Joint Medical Care as soon as possible and provide the order information together with clear photos or videos where appropriate.
Any exchange, replacement, return, or refund will be handled in accordance with our published Return, Exchange & Refund Policy and any mandatory rights that may apply under applicable law.
● PRODUCT & DELIVERY INTEGRITY
Our delivery and export procedures are designed to maintain the safety, hygiene, condition, traceability, and integrity of the medical products and equipment we supply.
Where appropriate, additional confirmation may be required before dispatch to help ensure that the correct product, size, specification, accessories, and delivery arrangement have been selected.
● CONTACT & DELIVERY SUPPORT
For local delivery, international shipping, export inquiries, urgent medical equipment requirements, special delivery arrangements, or order coordination, please contact:
Bone & Joint Medical Care
Phone / WhatsApp: +961 71 696 951
Email: boneandjointmedicalcare@gmail.com
Showroom: Ground Floor, near Haroun Hospital, facing Rossana Store, Zalka, El Metn, Lebanon
Showroom Hours: Monday–Saturday, 9:00 AM-6:00 PM
24/7 Emergency Support: Available around the clock for urgent medical equipment and support requirements within Lebanon.
Bone & Joint Medical Care
Professional Orthopedic, Medical Equipment & Mobility Solutions
Every Injury Deserves the Right Solution.